Customer Service Representative
Full-Time | In-Office | $42,000–$48,000 Base | $50,000–$60,000 Expected First-Year Compensation
Dominick Abramo State Farm is looking for a Customer Service Representative to join our Staten Island office.
No previous insurance experience is required. We're looking for someone who is dependable, organized, communicates well, enjoys helping people, and wants to build a long-term career.
What You'll Do
- Help customers with billing, policy, and account questions
- Process policy changes and service requests
- Respond to customers by phone, text, and email
- Explain insurance coverage and available options
- Follow up on outstanding customer needs
- Assist with claims-related questions and next steps
- Maintain accurate customer records
- Identify additional customer needs and opportunities to help
What We're Looking For
- Strong communication and customer service skills
- Organized, dependable, and detail-oriented
- Comfortable speaking with customers by phone
- Able to multitask and solve problems
- Comfortable learning new technology and systems
- Coachable, team-oriented, and interested in professional growth
Previous experience in customer service, retail, hospitality, banking, office administration, or a call center is helpful but not required.
Compensation & Benefits
- $42,000–$48,000 base salary, based on experience
- $50,000–$60,000 expected first-year total compensation
- Monthly performance-based bonus opportunities
- 100% employer-paid employee health insurance
- 50% employer-paid dental insurance
- 50% employer-paid vision insurance
- 401(k) with employer match
- Paid time off and holidays
- Employer-paid life insurance
- Paid training and insurance licensing support
- Career advancement opportunities
This is a full-time, in-office position in Staten Island, NY.
No insurance experience? That's okay. We provide the training and support to help you learn the business and obtain the required licenses.
Apply today to join our Staten Island team.
