Posted: Apr 26, 2021

Customer Service Representative (2 locations)

Stop & Stor - Staten Island, NY
Full-time
Salary: Weekly
Application Deadline: N/A
Safety/Security & Legal

The Customer Service Representative at Stop & Stor is primarily responsible for assisting current and potential customers, recommending storage solutions, and performing associated administrative duties.

 

Essential Job Functions
• Greet customers in a friendly and courteous manner
• Ask probing questions and listen carefully to analyze customer needs in order to recommend the best storage solution
• Provide excellent customer service in person and over the telephone with renting storage units
• Read, understand, and explain contracts, lease agreements, and associated fees to customers
• Prepare, process, and review contracts and other documents
• Conduct guided facility tours and assist customers in choosing an appropriate storage unit
• Act as an expert on Company services and inform customers of all services
• Assist customers in viewing account balances, process payments, and answer billing inquiries
• Provide timely feedback to management regarding customer concerns
• Maintain up-to-date customer information in the computer system
• Assist management in creating reports for submission to Corporate Headquarters
• Conduct a daily physical inspection of all storage units to ensure the facility meets Company standards for safety and cleanliness
• Reconcile inventory of all storage units
• Conduct merchandise inventory and notify management of product needs
• Provide administrative assistance and support
• Adhere to and encourage others to follow all Company policies and procedures
• Perform all duties in a manner consistent with Company quality assurance standards
• Perform other duties as assigned

Qualifications
• High School Diploma or GED
• 2 years’ customer service experience
• Bilingual (English/Spanish) preferred
• Self-storage experience preferred
• Prior experience using self-storage computer systems preferred

 

Knowledge, Skills, and Abilities
• Ability to effectively work as a team and maintain a positive environment
• Ability to multi-task and complete assigned duties within prescribed timeframes
• Excellent customer service skills
• Ability to engage customers in a positive way
• Strong computer skills
• Sufficient understanding of the English language to be able to read and understand contracts, agreements and comprehend instructions
• Basic math aptitude, sufficient to add, subtract, multiply and divide
• Strong attention to detail
• Excellent organization skills
• Ability to prioritize tasks and establish goals
• Ability to work a flexible schedule including evenings and weekends
• Ability to reliably and dependably adhere to work schedule
• Desire to learn and share knowledge

 

Physical Demands of the Job
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Fingering: typing or otherwise working, primarily with fingers rather than with whole hand or arm
• Talking: expressing or exchanging ideas by means of the spoken word
• Hearing: perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers
• Medium work: exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects. The employee is prohibited from assisting customers with loading or unloading their belongings
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position
• Reaching: extending hand(s) and arm(s) in any direction
• Stooping: bending body downward and forward by bending spine at the waist
• Kneeling: bending legs at knee to come to a rest on knee or knees
• Standing: remaining upright on the feet, particularly for sustained periods of time
• Walking: moving about on foot to accomplish tasks, particularly for long distances
• Visual acuity with or without correction to prepare and analyze data and figures; transcribing; viewing a computer terminal; extensive reading; operating office machines

 

Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Climate-controlled environment: not substantially exposed to adverse environmental conditions

 

Employee Acknowledgement
This job description is not intended to be all-inclusive. This position may be assigned to perform other related duties to meet the ongoing needs of the organization. Additionally, this position is expected to adhere to all company policies and to act as a role model representing the Company’s leadership and corporate culture.
It should be noted that you are being hired as an employee of Stop & Stor, not just a facility location. Your work location may change according to the needs of the Company.

How To Apply:

Please send your resume to [email protected]