Posted: Apr 7, 2021

Customer Service Representative

Full-time
Salary: Hourly
Application Deadline: N/A
Building Trades & Construction

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Make outbound calls to our customers
  • Work with Dispatch to fill the board
  • Handle customer inquiries
  • Provide Clients with our Promotional Specials
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Survey customers to ensure top level of customer satisfaction
  • Reach out to gather positive public reviews
  • Contact existing inactive clients to revive relationship

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to make 100 plus calls daily
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Technical computer and internet skills
  • Enjoy working closely with others