Posted: Mar 31, 2021
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Customer Experience Manager

Michaels Stores - Staten Island, NY
Full-time
Salary: Weekly
Application Deadline: N/A
Hospitality

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Major Activities

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards;  hold the team accountable for store conditions and results
  • Ensure all front end policies and procedures are followed;  achieve your KPI’s and manage your team to achieve their role KPI’s
  • Plan and lead the execution of the class and in-store events in accordance with the Company program
  • Lead the Omnichannel processes
  • Manage and execute shrink and safety programs
  • Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD) 
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions 
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross-trained in Custom Framing selling and production•    
  • Other duties as assigned
     

Minimum Education

•    must be at least 18 years of age

Preferred Type of experience the job requires

•    Retail management experience preferred