Teller

Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With a principal presence in the northeast U.S., Santander’s retail division serves nearly 2 million customers and more than 5% of small businesses in the US. 

Our Tellers process face-to-face customer transactions for a variety of routine financial transactions. 

Responsibilities 

• Adheres to safe deposit box procedures/operations and guidelines
• Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions
• Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services
• Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
• Recognizes sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goals
• Validates transactions for system or operational changes to ensure operational integrity and compliance to all required regulations

• High school diploma or equivalent (GED)
• 0-3 years; Cash Handling experience in a Retail or Banking environment
• Ability to adhere to policies, procedures, and instructions of management
• Ability to effectively ask questions and identify needs to enhance the customer relationship
• Detail-oriented with the ability to function in a fast-paced and changing environment
• General Math skills
• Superior customer service skills
• Minimal physical effort such as sitting, standing, and walking
• Actively seeks information to understand customer needs
• Communicates clearly and precisely
• Listens carefully and asks questions to clarify understanding
• Displays a can-do attitude and willingness to learn
• Proactively clarifies one’s tasks and responsibilities
• Has a basic understanding of the organization’s flagship products and services
• Can identify the risk-return of products and services
• Learns about and diligently follows established risk management policies, processes, and procedures
• Learns new methods and procedures or modifies them to meet new standards Is positive about new approaches and methods resulting from a change
• Works effectively in team settings
• Shows appreciation for others' help and lends a hand when needed to complete the shared tasks.
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• This is a Full-Time position and the hours per week will generally be between 30 and 40 hours per week. The Recruiter for this position will be able to discuss the specifics of the schedule requirements and hours for the position. This is a non-exempt position eligible for overtime compensation calculated at 1.5 times your regular rate of pay for any hours worked over 40 hours per week, subject to all Santander policies and approvals regarding overtime