Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
• Manages team members to deliver SLAs for client's businesses.
• Responsible for Revenue optimization and reduction of penalties.
• Responsible for the delivery of the KPIs of the immediate team, including quality, productivity, and compliance parameters.
• Delivers regular and timely coaching and feedback to the team members to enhance performance and for continuous development/succession.
• Identifies continuous processes improvements opportunities and implements action plans.
• Assists senior managers in planning and executing future delivery strategies and business/service line penetration.
• Responsible for the enforcement of organizational policies and procedures to ensure compliance.
