Posted: Feb 17, 2021

Manager, Customer Experience

Conduent - Staten Island, NY
Salary: Weekly
Application Deadline: N/A
Business & Information

Job Description

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

• Manages team members to deliver SLAs for client's businesses.

• Responsible for Revenue optimization and reduction of penalties.

• Responsible for the delivery of the KPIs of the immediate team, including quality, productivity, and compliance parameters.

• Delivers regular and timely coaching and feedback to the team members to enhance performance and for continuous development/succession.

• Identifies continuous processes improvements opportunities and implements action plans.

• Assists senior managers in planning and executing future delivery strategies and business/service line penetration.

• Responsible for the enforcement of organizational policies and procedures to ensure compliance.