Part-Time Temporary Transportation Assistant

Position Type: Part-Time Temp, non-union
Schedule: Flexible/part-time hours; 18 hours/week
Work Location: 120 Stuyvesant Place, Staten Island, NY 10301, Suite 424

Until training is fully completed, the position will be in person, with the possibility of transitioning to a hybrid schedule after training.
Reports To: Transportation Program Director

Position Summary

We are seeking a dependable and compassionate Part-Time Temporary Transportation Assistant to coordinate transportation services for older adults enrolled in the CASC Transportation Program. The position will schedule rides through a contracted car service for medical appointments, grocery shopping, and other approved essential needs following NYC Aging standards of operation for the Transportation Program. The ideal candidate is organized, patient, detail-oriented, and able to communicate effectively with older adults and transportation providers while helping older adults access essential services and maintain their independence.

Qualifications

• High school diploma or equivalent required.
• Previous experience in scheduling, transportation coordination, customer service, healthcare, senior services, social services, or a related field preferred.

Supervision

• Directly supervised by Transportation Program Director.
• No supervisory responsibilities.
• Participate in NYSOFA, NYC Aging and CASC training and education sessions as required.

Requisite Skills and Capabilities:

• Comfortable using email, telephone systems, calendars, and basic computer applications, including Microsoft Word, Excel, and Outlook.
• Strong organizational, time-management, and attention-to-detail skills.
• Excellent telephone and interpersonal communication skills, with patience and professionalism when working with older adults.
• Ability to manage multiple requests, work independently, and communicate effectively with the team and transportation providers.
• Ability to work under the direction of others
• Ability to maintain confidentiality and exercise sound judgment when handling client information.
• Bilingual or multilingual skills are a plus.

Key Responsibilities

• Receive and process transportation requests.
• Schedule and coordinate rides with the contracted transportation provider for medical appointments, grocery shopping, and other approved essential needs.
• Confirm trip details and communicate schedules, changes, cancellations, and delays with clients.
• Maintain accurate transportation records and follow program eligibility, confidentiality, scheduling policies, and standards of operations to ensure consistent, efficient, and compliant service delivery.
• Provide courteous, patient, and respectful service to older adults.
• Conduct client intake as needed.
• Communicate client needs or recurring transportation issues to Program Director.  
• Assist with other administrative and program-related duties as assigned.

Key Results:

• Empower clients.
• Reliable and efficient transportation scheduling and coordination.
• Effective documentation in VIVE
• Effective implementation of NYC Aging and CASC procedures and guidelines.