Case Aide -Caregiver Services Program

Provide assistance to CASC Caregiver Services Program by conducting intakes, manage administrative tasks and clerical tasks, assist with monitoring calls and follow ups following NYC Aging standards of operation for the Caregiver Services Program.

Organizational Values: The Community Agency for Senior Citizens (CASC) assists Staten Islanders aged 60 and older to live as independently as possible in the community. We do this by working together with older adults, respecting their right to make decisions for themselves, honoring their life experiences and heritage, and recognizing the importance of friends, relatives and community in creating supportive environments for people as they age.

Position Qualifications:

• Associate’s degree, preferred
• 1-3 years required experience working in the field of social services.

   Requisite Skills and Capabilities:

• Experience working in the field of social services is required.
• Knowledge of CASC programs and community resources.
• Strong communication and organizational skills
• Excellent computer skills required, proficient in Microsoft Word and Excel
• Sensitivity to clients and staff
• Attention to detail
• Ability to work under the direction of others
• Knowledge of community resources
• Ability to work with considerable self-reliance

Responsibilities:

• Support Caregiver Services Program by conducting conduct follow-ups and monitoring calls as required and manage administrative and clerical tasks.
• Administrative duties include: running reports, monitor client service reports, support in coordinating supplemental supplies, organizing meetings/trainings.
• Assist with monitoring program calendar to help with reminders.
• Related duties as assigned.
• Know overall agency goals and programs.

 Key Results:

• Empower caregivers
• Effective referrals.
• Effective documentation in VIVE
• Effective implementation of NYC Aging and CASC procedures and guidelines

Supervision:

• Supervised by Program Supervisor
• No supervisory responsibilities
• Participate in NYSOFA, NYC Aging, CASC trainings and education sessions as required

Salary and Benefits:

• Full-time
• 1199SEIU
• Health benefits (Medical, Dental, Vision)
• Generous PTO
• Pension Plan
• Tuition reimbursement
• Supportive, growth-focused workplace
• Meaningful work serving older adults while empowering families and caregivers
• Compensation: $42,000-$45,000 
• Hybrid work options available post-training, subject to program needs and staffing coverage.