Program Supervisor -Caregiver Services Program

The Program Supervisor of the Caregiver Services Program is responsible for overall leadership, management, and quality of the Caregiver Services Program. This role helps ensure effective service delivery, compliance with contractual and agency requirements, and adherence to best practices. In collaboration with the Program Director, this role supports daily operations, staff performance, case review, and workflow, The Program Supervisor also carries a limited caseload to support program needs. Furthermore, the Program Supervisor will supervise and guide outreach activities and efforts to increase awareness and education about caregiving and resources in the community.

 Organizational Values: The Community Agency for Senior Citizens (CASC) assists Staten Islanders aged 60 and older to live as independently as possible in the community. We do this by working together with older adults, respecting their right to make decisions for themselves, honoring their life experiences and heritage, and recognizing the importance of friends, relatives and community in creating supportive environments for people as they age.

Position Qualifications:

• Master’s Degree required, including one of the following or an equivalent master’s- level field:
• Social Work
• Human services
• Social Services
• Public Administration
• Public Health
• Fluent in a second language (preferred)
• Experience in program management, supervision, or leadership with social services, aging services, caregiver support programs, or related fields preferred.
• Strong knowledge of caregiver needs, support models and community-based service delivery.
• Demonstrated ability to lead teams, manage compliance, and implement best practices.
• Excellent communication, documentation, and organizational skills.

   Requisite Skills and Capabilities:

• Detail oriented: ensure that all policies, procedures and requirements for program are met during required timeframes
• Leadership: ability to identify strengths and weaknesses in staff and provide supervision, education and guidance to improve job performance, and to manage team during crisis and other stressful situations
• Team Leader: ability to create collaborative work environment and lead staff to articulate and work toward common goals
• Understand diversity, accommodates linguistic and cultural differences; works well with colleagues and clients with diverse ethnic and cultural backgrounds and can guide staff in meeting these goals
• Self-motivated: able to work independently, work well under pressure and handle multiple priorities simultaneously
• Analytic: reviews options and considers implications prior to making decisions, develops systematic and logical procedures, presents clear and logical solutions
• Ability to represent CASC at internal meetings and community events, including presentations, committees, coalitions and meetings with key stakeholders
• Creative problem-solving during crisis situations to motivate team members and contribute to Continuous Quality Improvement Efforts

Responsibilities:

• Responsible for overseeing daily functions and supporting all aspects of the Caregiver Services Program
• Provide strategic and operational leadership of the Caregiver Services Program.
• Ensure program activities align with contractual requirements, agency policies, and best practices.
• Assist Program Director to oversee day-to-day program operations, including service delivery, compliance, workflow, and staff performance.
• Assigns cases in consultation with Program Director
• Assist Program Director to review and sign off on family caregiver’s case, including intake, assessment, assessment summary case notes, and Caregiver Support Plan.
• May carry a caseload as needed performing the following tasks: conduct intakes, in-home assessments, develop individualized caregiver support plans, and coordinate services to meet caregivers’ needs, including case closures as appropriate.
• Develop, update, and implement program policies and procedures.
• With Fiscal Department, responsible for monitoring expenses to ensure program remains within budget
• Maintain familiarity with all relevant NYC Aging standards, including updates to standards and procedures
• Conducts staff meetings and supervisory sessions as required
• Represent CASC at community events, committees and coalitions
• Assist with other program activities as assigned
• Additional responsibilities as assigned

 Key Results:

• Caregiver Services Program operates effectively and efficiently
• Detailed program record keeping leads to timely submission of reports as required by NYC Aging and CASC
• Continuous Quality Improvement goals achieved
• Clients served receive high quality, individualized services and supports to meet their needs
• Effective implementation of NYC Aging and CASC procedures and guidelines

Supervision and Education:

• Directly Supervised by Caregiver Services Program Director
• Provide direct supervision to Outreach Coordinator and Case Aide; also support program staff, as assigned by Program Director.
• Review care plans, assessments, and client records for accuracy and quality.
• Conduct performance evaluations and ongoing professional development planning, as directed by Program Director.
• Carry a limited case load to support program needs.
• Participate in and help Program Director lead team meetings
• Participate in NYSOFA, NYC Aging and CASC training and education sessions.
• Participate in local educational and informational sessions and conferences
• Annual personnel review

Salary and Benefits:

• Full-time, non-union
• Health benefits (Medical, Dental, Vision)
• Generous PTO
• Pension Plan
• Supportive, growth-focused workplace
• Meaningful work serving older adults while empowering families and caregivers
• Compensation: $67,000-$70,000 
• Hybrid work options available post-training, subject to program needs and staffing coverage.

Send Resume and Cover Letter to:

[email protected]