Case Manager - CRED

Case Manager

Schedule: 40 hours per week/ IN PERSON ** Monday - Friday 12pm to 8pm ** STATEN ISLAND, NY

Job Type: Full Time

Department: Workforce/ CRED

FLSA Status/ Pay Type: Exempt/ Salaried

Reports To: Program Director of CRED, Assistant Director of Workforce and Director of Workforce

Pay Rate: $58,500 annually

ABOUT UNITED ACTIVITIES UNLIMITED: Staten Island, NY; United Activities Unlimited, Inc. (UAU) is a community-based agency that provides a wide range of services that is inclusive from job placement, youth development programs and community outreach services to Inspire, transform, and empower individuals of all ages. UAU is responsive to the needs of diverse populations and implements programs that support positive outcomes for individuals and communities. The comprehensive nature of UAU's programming options and the emphasis on holistic services for individuals and families make UAU an outstanding resource and a pillar of support for communities. UAU is dedicated to the engagement, education, and empowerment of individuals and strives to transform individuals and communities to create a better future. EOE

POSITION SUMMARY: CRED is a cohort-based vocational training program for at-risk individuals between the ages of 18-40 years old. The program provides classroom instruction, case management services, internship opportunities, and job placement services designed to help clients earn a Commercial Driver’s License and obtain employment in the transportation industry. The Case Manager will be responsible for providing comprehensive case management services including, but not limited to academic and credentialing supports, career counseling, personal guidance and development, life skills, referral services, and family advocacy in a safe, caring, and enriching environment. The Case Manager will work in both individual and group settings to help CRED clients obtain employment, vocational credentials, and/or higher education. The Case Manager will support the coordination and execution of follow-up activities and attempt to retain all clients in their caseload. The individual selected for this position will be under the direct supervision of the CRED Program Director, will conduct themselves in a professional manner, and will comply with all standards set forth by United Activities Unlimited and the NYC Department of Youth & Community Development.

PRIMARY JOB RESPONSIBILITIES (include but are not limited to):

• Conduct intake interviews to understand each client’s individual needs, strengths, weaknesses, and goals.

• Complete Individual Service Strategies (ISS) for all CRED clients.

• Maintain a caseload of approximately 60 clients, including check-ins and referrals to address barriers to employment

• Provide individualized guidance to clients in their pursuit of college and/or career opportunities, including close collaboration with the Job Developer, Education Specialist, and relevant community partners.

• Coordinate with the NYS DMV and CDL training vendors to schedule client’s training and certification appointments.

• Complete and submit case notes for each participant, per DYCD standards.

• Coordinate with Director and Education Specialist to prepare cohort schedules, including training, administration/proctoring, and validation of credentials to be achieved through program activities.

• Attend weekly full-staff case management meetings to support regular sharing of up-to-date, relevant information on participants, and their progress and ensure ISS plans are adhered to or revised as necessary/appropriate.

• Support the Director and Job Developer by maintaining positive working relationships

• with social services agencies, community-based organizations, and other partners to enrich programming and employment opportunities.

• Coordinate with community partners for referrals and other specialized services to deliver comprehensive wrap-around services that address client’s needs.

• Advocate for and coordinate access to services, resources, and opportunities on behalf of clients, including childcare, housing, justice involvement, substance abuse, violence prevention, and/or access to public assistance benefits.

• Collect, maintain, and audit participant files for completion and accuracy in accordance with DYCD and UAU standards.

• Develop and maintain strong working relationships with staff, clients, and program stakeholders.

• Participate in team and community partner meetings and events, and professional developments.

• Assist with any other departmental duties and projects as needed.

JOB QUALIFICATIONS:

• Associate’s degree required; Bachelor's Degree preferred

• 2+ years of experience working in social services

• Strong verbal and written communication skills

• Excellent organizational and time management skills

• Demonstrated ability to conduct and complete work independently

• Willing to take initiative and be flexible when needed

• Demonstrates the ability to connect with and maintain positive relationships with vulnerable populations

• Successful experience networking and providing/securing referrals and resources Values individuals' different capacities and abilities

• Ability to conduct and complete work independently

• Excels working in a collaborative environment to achieve target objects and outcomes

• Demonstrates an understanding of and values individuals’ different capacities, cultures, and abilities

• Respect for diverse racial, socio-economic, ethnic, academic, religious, and cultural backgrounds and identities

PHYSICAL REQUIREMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to stand; sit or walk. Specific vision and hearing abilities are required by this job as outlined below.

• Incumbent will be scheduled based on operational need.

• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

• Position is in a well-lighted office environment.

• Involves sitting approximately 70 percent of the day, walking or standing the remainder.

• Must be able to remain in a stationary position for at least 50% of the time.

• May include working prolonged periods of time sitting at a desk and working on a computer.

• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

• The ability to observe details at close range (within a few feet or more of the observer).

• Ability to lift 30-50 lbs as needed.

• May include travel to a variety of locations, based on programming needs. Which is reimbursed in accordance with UAU’s fiscal policies and procedures

Job Type: Full-time

Pay: $58,500.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person