Assistant Director of Case Management

Organizational Values: The Community Agency for Senior Citizens (CASC) assists Staten Islanders age 60 and older to live as independently as possible in the community. We do this by working in hand-in-hand with older adults, respecting their right to make decisions for themselves, honoring their life experiences and heritage, and recognizing the importance of friends, relatives and community in creating supportive environments for people as they age.

Position Qualifications:

• MSW/MS required
• Experience in providing direct services to the senior population preferred
• 2+ years supervisory/administrative experience
• SIFI certified, or ability to obtain certification preferred

Requisite Skills and Capabilities:

• Strong Computer Skills: fluency in Microsoft Word, Excel, Outlook required, Knowledge of NYC Aging database VIVE is a plus
• Assessment Skills: ability to thoroughly assess needs of older adults inquiring about services
• Organized: ability to manage time, job responsibilities and prioritize tasks appropriately
• Leadership: ability to identify strengths and weaknesses in staff and provide supervision, education, training and guidance to improve job performance, and to manage staff during crisis and other stressful situations
• Self-motivated: able to work independently, work well under pressure and handle multiple priorities simultaneously
• Understand diversity: accommodate linguistic and cultural differences; work well with colleagues and clients with diverse ethnic and cultural backgrounds and can guide staff in meeting these goals
• Creative problem-solving during crisis situations and complex client presentations
• Sensitivity to clients and staff
• Strong organizational skills and attention to detail
• Ability to work under the direction of others
• Knowledge of community resources
• Ability to work with considerable self-reliance
• Ability to work well under pressure

Responsibilities:

• Assist the Program Director in quality improvement including running of reports to monitor caseloads, deadlines, productivity, quality of services and other data
• Conduct supervisory reviews as part of quality assurance
• Assign clients in STARS to designated Case Managers in consultation with Program Director, including assessment of prioritization for assignment
• Manage and improve workflow; develop and implement systems to support staff in managing workload
• Design and implement training tools for current and new team members
• Identify training opportunities for Case Management Program
• Ensure that all NYC Aging procedures and requirements are fulfilled, including maintaining NYC Aging required caseloads
• Oversight of STARS data management system, ensuring timely and accurate data input
• Supervise Intake Coordinator in oversight of the Case Management Intake Department and supervision of Case Aide; including conducting and reviewing intakes and monitoring quality of intakes conducted

·         As directed by PD, oversee and monitor client service reports and provide as needed support in coordinating supplemental supplies

• Supervise social work interns, including weekly supervision and oversight of documentation
• Supervise Case Managers during program supervisor vacancy or as directed by Program Director; may include supervision of small CM team as program grows
• Escort Program Supervisors and/or Case Managers on high risk/high needs home visits as needed
• Support Program Director in hiring, orienting new hires and conducting new hire trainings
• Support Program Supervisors as directed by Program Director, including providing clinical support for high risk/high needs clients
• Participate in staff meetings, supervisory meetings and NYC Aging and CASC trainings, including co-facilitating meetings as directed by Program Director
• Collaborate with outside service providers to best address client needs and staff training needs
• Maintain familiarity with all relevant NYC Aging standards including updates to standards and procedures
• Provide program coverage in Program Director’s absence
• Evening or weekend supervisory coverage during weather/emergencies
• Other administrative and supervisory tasks as assigned by Program Director

Supervision and Education:

• Directly Supervised by Program Director
• Supervise Intake Coordinator, Case Aide when Intake Coordinator is absent, Student Interns
• Temporary supervision of CM teams, during Supervisor vacancy as directed by PD
• Participate in team meetings
• Participate in NYC Aging and CASC training and education sessions
• Participate in local educational and informational sessions and conferences
• Annual personnel review
• Assigns cases in consultation with Program Director

Key Results:

• Case Management Program operates effectively and efficiently
• Case Management clients receive high quality, individualized services and support to help them remain safely in their homes and communities
• Effective implementation of CASC procedures and guidelines

Salary and Benefits:

• $80,000-$82,000/yr
• Generous PTO to include vacation, sick leave, personal leave and holidays
• Medical Benefits

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