Small Business Outreach Specialist

Program Overview

The Staten Island Chamber of Commerce Foundation established the Small Business Resource Network (SBRN) to strengthen small businesses across Staten Island. The SBRN provides hands-on support, connects business owners with key resources, and helps enhance long-term resilience and competitiveness in an ever-changing economic landscape.

Position Summary

Business Outreach Specialists play a central role in delivering services through the SBRN. Assigned to specific geographic or industry sectors, each Specialist serves as a frontline liaison to small businesses. The position involves proactive outreach, personalized assistance, resource navigation, and community engagement to help businesses grow, adapt, and thrive.

Key Responsibilities

• Provide one-on-one consultative support to small businesses and develop individualized service plans.
• Connect businesses with financial, legal, marketing, technology, and general business resources, including programs offered by government agencies and partner organizations.
• Assist businesses in completing applications for grants, loans, and other business support programs.
• Create and distribute social media posts and success stories to internal and external audiences.
• Establish relationships with external organizations to stay informed about free or low-cost resources for small businesses.
• Attend after-hours vendor events and community partner programs to promote SBRN services.
• Table at community events and distribute SBRN marketing materials to raise awareness.
• Participate in weekly video calls with the SBRN team to coordinate efforts and share updates.
• Stay informed on the latest programs, policies, grants, loans, and regulations affecting small businesses.
• Conduct on-site digital field assessments and business surveys to evaluate needs.
• Develop and implement localized business outreach strategies tailored to neighborhood priorities.
• Organize walkthroughs with elected officials and stakeholders to spotlight business needs and challenges.
• Plan and execute neighborhood-specific marketing and promotional events to drive consumer engagement.
• Collect, enter, and analyze data to measure program impact; track progress using CRM software (Salesforce).
• Maintain detailed records of all outreach activities, communications, and referrals.
• Collaborate with BIDs, LDCs, merchant associations, and other community partners to build a hub of business resources.
• Participate in special projects and initiatives as directed by Chamber leadership.
• Spend at least 70% of work time in the field, engaging directly with businesses.

Preferred Qualifications

• Bachelor’s degree and experience in business, marketing, finance, economic development, or a related field preferred.
• High school diploma or equivalent required.
• Prior outreach or fieldwork experience preferred.
• Bilingual in Spanish, Mandarin, or Cantonese is highly desirable.
• Passion for supporting small businesses and local economic growth.
• Strong interpersonal, problem-solving, and organizational skills.
• Staten Island residency or familiarity with Staten Island neighborhoods preferred.
• Must be able to reliably commute to Staten Island, NY 10314

Salary and Benefits

Pay: $50,000 – $70,000 per year (commensurate with experience)

Job Types: Full-time, Contract

Benefits Include:

• 401(k)
• Health insurance
• Dental insurance
• Paid time off

Schedule

• Monday to Friday
• Some weekend and evening events required

Work Location

• One location (Staten Island, NY 10314)
• Remote Work: Not available for this position

Equal Opportunity Employer

The Staten Island Chamber of Commerce Foundation is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.