Front Office Manager

A few of our benefits include:

⭐ Federal Healthcare

⭐ Dental, Vision, 401(k) & Pension Plan

⭐ Accrual of paid time off (PTO) beginning on day one

⭐ Tuition reimbursement program

⭐ Continuity Programs for Military Spouses

⭐ Pet Insurance for your furry family members!

⭐ Paid relocation for eligible positions! (ask your recruiter!)

⭐ Tax Free shopping, worldwide, at any Navy Exchange location

⭐ . . . . and much more!

Best of all: You don't have to be affiliated with the military to work for us. Mission YOU/ means we are invested in your family and your career, no matter where in the world you go!

Job Summary:

Responsible for managing daily operations of the front desk reservations and group reservation office for one or more NEXCOM Hospitality Group NHG property.

Duties and Responsibilities:

Manages front desk operations and reservations including cashiering reservations and room assignments to maximize occupancy.

- Plans and schedules ongoing production oriented work for all front desk personnel on a daily weekly monthly and quarterly basis adjusting staff levels as required to meet workload demand. - Participates in hiring front desk associates evaluates and counsels staff completes performance evaluations approves leave requests and recommends performance awards.

- Trains instructs and supervises associates assigned to the Front Desk both in a formal training setting and on-the-job training.

- Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required.

- Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provides information about local attractions. Provide assistance in handling customer complaints involving management as necessary