Health Navigator

Title: Health Navigator

Department: Health Care Coordination

Reports To: Coordinator

Location: 56 Bay Street, Staten Island, NY 10301

Position Status: Full-Time

FLSA Status: Non-Exempt

Pay Rate:  $41,600-46,000 annually, commensurate with qualifications; excellent comprehensive benefits package including generous paid time off benefits (4 weeks of vacation plus paid holidays, personal, sick time), medical, dental, and vision plan options, employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more! 

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of Staten Islanders by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI serves the most vulnerable individuals, families, and communities with critical services and programs. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – the poor and working poor, low income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY:

The HIV Care Coordination Program (CCR) addresses HIV healthcare disparities by facilitating access to care and other services through a client-centered, holistic, and comprehensive approach to meeting the needs of persons through team-based care management. The program goals include prompt linkage and ongoing retention in HIV care, optimal treatment adherence, viral suppression, and reduced HIV-related mortality. This is achieved through activities such as patient navigation, directly observed therapy, health education, and coordination with the medical team; the frequency of support is driven by the intensity of an individual’s need.  The program is community-based and requires in-person activity.  The program is comprised of 4 Navigators, 1 Coordinator, and 1 Data & Quality Specialist with oversight from the Director. The Health Navigator (HN) carries out activities necessary for individuals to reach these goals and moves them towards self-managing their care and treatment. The HN will manage a caseload of clients who have achieved initial health milestones. The HN will build working relationships, solve problems, and support clients while they navigate systems to reach goals of self-sufficiency.  Additional duties include leading group activities, staff training on the program’s health curriculum, conducting outreach activities, and supporting the enrollment and closure processes. 

DUTIES & RESPONSIBILITIES:

• Facilitate Health Education groups including the development of the content, plan, and recruitment efforts.
• Provide team-based learning opportunities on the Health Education Curriculum and/or relevant health-related topics. 
• Conduct individual health education sessions for members as they relate to their health care and treatment. 
• Assist in enrollment activities including intake assessment and care planning.
• Lead outreach and case-finding activities to support the promotion of services and program growth. 
• Accompany clients to medical appointments and community agencies for support and advocacy.
• Coordinate logistics for care and treatment including referral, appointment reminders, preparation, and transportation. 
• Collaborate with service providers and provide critical feedback to members of the care team. 
• Identify strengths and challenges for retention in care, adherence, and viral suppression through the assessment process. 
• Develop care plan goals using the SMART framework. 
• Actively participate in conferences, supervision, and learning opportunities. 
• Lead the peer documentation review process, providing feedback on training and support needed.
• Adhere to standards for documentation requirements, data submission, and the maintenance of charts. 
• Complete administrative tasks such as maintaining MetroCard and incentive logs.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values.
• Other duties as assigned.

QUALIFICATIONS:

• At least 1 year of experience with case management and/or patient navigation REQUIRED.
• High school or equivalent with related experience and strong socio-cultural identification with the target population or certification as a peer worker required; some college, Associates, or Bachelor's degree preferred.
• Bilingual (English/Spanish) preferred.

COMPETENCIES: 

• Computer literacy in Microsoft products: TEAMS, Outlook, etc., and ability to navigate the internet.
• Knowledge, understanding, and ability to communicate HIV progression, treatments, and adherence strategies.
• Knowledge and understanding of care management principles and documentation.
• Can actively listen to feedback and act accordingly.
• Compose documentation, emails, and other communications that are clear, accurate, and well-organized.
• Understand and convey information and instructions so that the message accomplishes its intended purpose clearly with colleagues, clients, and external parties.
• Work harmoniously with others to accomplish objectives, gaining the cooperation and respect of others in the process. Relates effectively with staff, clients, supervisors, and senior management.
• Show up professionally each day within the context of expectations of their work environment.
• Work independently following receipt of instructions on a task.

CHASI is an equal-opportunity employer and is committed to hiring and supporting a diverse staff. People of color, LGBTQ, women, and people with disabilities are strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or marital status.