Health Home Intake Specialist

Title:  Intake Specialist, Health Homes

Department:  Care Management

Reports To: Member Engagement Coordinator

Location:  56 Bay Street, Staten Island, NY 10301

Position Status: Full Time

FLSA Status: Non-Exempt

Pay Rate/Benefits: The pay range for this role is generally $37,000 - $41,000 annually, commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI serves the most vulnerable individuals, families, and communities with critical services and programs. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – the poor and working poor, low income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY:

The Health Home program ensures persons living with chronic illness get the care and services they need. Individualized to the client, this may mean fewer trips to the emergency room or less time spent in the hospital, getting regular care and treatment from providers, or obtaining food and a safe place to live. 

The Intake Specialist is responsible for the admission and enrollment process of new referrals to the Health Home program, including confirmation of program eligibility.  The Intake Specialist works closely with the Health Home team to identify potential referrals for the program and conduct outreach efforts.  Outreach efforts include conducting phone calls, mailing letters, following up with referral sources, and attempting home visits to conduct enrollment.  Intakes may require face-to-face interaction, as some may need to be completed in the provider’s office or in a person’s home. As necessary, the Intake Specialist participates in agency and community events where they would promote Health Home services and develop relationships with other service providers. 

DUTIES & RESPONSIBILITIES:

• Receive and manage new referrals for Health Homes program.
• Conduct intakes and ensure completion of intake documents and initial assessments. 
• Ensure Medicaid and program enrollment eligibility through use of EPACES, MAPP, and PSYCKES systems.  
• Admit new intakes in Foothold Care Management electronic health record and upload all supporting documents as per Lead Health Homes policies and procedures. 
• Support Care Management and team activities as needed. 
• Complete community-based work to conduct enrollments and promote program services.
• Receive appropriate training to maintain clinical and programmatic standards.
• Participate in department meetings and clinical reviews. 
• Conduct administrative tasks as needed.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values.
• Perform other duties as requested. 

QUALIFICATIONS:

• At least 1 year of related experience required.
• High school diploma or equivalency required.
• Strong socio-cultural identification with the target population.
• Good customer services skills with welcoming attitude and can-do spirit.
• Bilingual (English/Spanish) preferred.
• Detail orientated.
• Knowledge and understanding of care management programs. 
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Good problem-solving, decision-making and judgment skills.

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. People of color, LGBTQ, women, and people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.