Customer Service Representative

JOB DESCRIPTION

CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative is primarily responsible for assisting current and potential customers, recommending storage solutions and performing associated administrative duties.

ESSENTIAL JOB FUNCTIONS

• Greet customers in a friendly and courteous manner
• Ask probing questions and listen carefully to analyze customer needs in order to recommend best storage solution
• Provide excellent customer service in person and over the telephone with renting storage units
• Read, understand and explain contracts, lease agreements and associated fees to customers
• Prepare, process and review contracts and other documents
• Conduct guided facility tours and assist customers in choosing appropriate storage unit
• Act as expert on Company services and inform customers of all services
• Assist customers in viewing account balances, process payments and answer billing inquiries
• Provide timely feedback to management regarding customer concerns
• Maintain up-to-date customer information in the computer system
• Assist management in creating reports for submission to Corporate Headquarters
• Conduct daily physical inspection of all storage units to ensure facility meets Company standards for safety and cleanliness
• Reconcile inventory of all storage units
• Conduct merchandise inventory and notify management of product needs
• Provide administrative assistance and support
• Adhere to and encourage others to follow all Company policies and procedures
• Perform all duties in a manner consistent with Company quality assurance standards
• Perform other duties as assigned

QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES

• High School Diploma or GED
• 2 years’ customer service experience
• Bilingual (English/Spanish) preferred
• Self-storage experience preferred
• Prior experience using self-storage computer systems preferred Knowledge, Skills and Abilities
• Ability to effectively work as a team and maintain a positive environment
• Ability to multi-task and complete assigned duties within prescribed timeframes
• Excellent customer service skills
• Ability to engage customers in a positive way
• Strong computer skills
• Sufficient understanding of the English language to be able to read and understand contracts, agreements and comprehend instructions
• Basic math aptitude, sufficient to add, subtract, multiply and divide
• Strong attention to detail
• Excellent organization skills
• Ability to prioritize tasks and establish goals
• Ability to work a flexible schedule including evenings and weekends
• Ability to reliably and dependably adhere to work schedule
• Desire to learn and share knowledge

ABOUT STOP & STOR

New York’s Self Storage Leader

Stop & Stor stands for Value, Service and Community. We've become New York's Self Storage Leader by constantly offering more to our customers, with state-of-the-art facilities that include wide Drive-Thru access, a friendly, supportive and courteous staff, and an unmatched First-Year Rate Guarantee with our exclusive promotions and rooms for every budget.

Stop & Stor Self Storage has an exciting opportunity for a Customer Service Representative to join our Self Storage Family.  Find out why we are New York's Self Storage Leader in the Self-Storage Industry. Commitment to our Customers and Employees are what we're all about. We stand for value, service and community. With competitive pay, and great benefits, we have the job for you!

Stop & Stor is the New York area’s Self Storage Leader for over 30 years!

We’ve grown to 19 locations in the NYC area by providing personalized attention and service to our valued guests. We recognize that when customers store with us, they are trusting Stop & Stor with their valued possessions. We take that responsibility very seriously.

EMPLOYEE BENEFITS

• Job Type: Full-time
• Pay: $20.00 per hour
• Monthly Incentive Bonus
• Paid Holidays
• Health Insurance (Medical-Company Paid), Dental and Vision
• Company Purchased Uniforms
• Complimentary tickets to sporting events, museums and parks
• New Hire Bonus (after 90 days)

Stop & Stor Self Storage is an Equal Opportunity Employee and does not discriminate against any employer or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran, and basis of disability or any other federal, state or local protected class.

Come join our Stop & Stor Family. Send us your resume today!